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Home / Shipping and payment

Shipping and payment

SHIPPING

Shipping Methods

Delivery to Address
DPD

DPD Courier Service

Shipping Cost

159 Kč

  • Your order will be delivered by DPD courier to the address specified in your order.
  • Your order will be delivered on the next business day after dispatch.
  • The delivery location and time can also be changed by arrangement.
  • When using this shipping method, you must provide a phone number where you can be reached.
  • You can track your shipment using the courier tracking link provided in the dispatch SMS, which also includes the courier's contact details.
B

Balíkovna – Delivery to Address

Shipping Cost

159 Kč

  • Your order will be delivered by Balíkovna to the address specified in your order.
  • Your order will be delivered on the next business day after dispatch.
  • Once your order has been dispatched, you will receive an e-mail and SMS with shipment information, including the parcel tracking number.
  • If the courier is unable to reach you at the specified address, the parcel will be stored at the relevant pickup point and you will receive information about where it has been stored.
  • The parcel will be held at the pickup point for 7 days, or up to 15 days by prior arrangement.
Delivery to a Pickup Point
B

Balíkovna – Pickup Point

Shipping Cost

79 Kč

  • Your order will be delivered via Balíkovna to a pickup point selected by you, where the parcel will be ready for collection.
  • Your order will be delivered on the next business day after dispatch.
  • Once your order has been dispatched, you will receive an e-mail and SMS with shipment information, including the parcel tracking number.
  • Once the parcel arrives at the pickup point, you will be notified by e-mail and SMS that it is ready for collection. You will receive a pickup code used for verification, so the parcel may also be collected by another person if you share the code with them.
  • The parcel will be held at the pickup point for 7 days.
  • Please check that the packaging is undamaged before accepting the parcel. If you have any doubts, we recommend checking the contents directly at the pickup point.
  • If your parcel is delivered to an AlzaBox or Penguin Box, it will be held for collection for ONLY 48 hours.
DPD

DPD – Pickup Point

Shipping Cost

79 Kč

  • Your order will usually be delivered to your selected DPD pickup point by the following day.
  • Once your order has been dispatched, you will receive an e-mail and SMS confirming that the parcel has been handed over to the carrier, together with the shipment number and a tracking link.
  • Once the parcel arrives at the pickup point, you will be notified by e-mail and SMS that it is ready for collection. You will receive a pickup code used for verification, so the parcel may also be collected by another person if you share the code with them.
  • The standard storage period at DPD pickup points is 7 days.
  • Please check that the packaging is undamaged before accepting the parcel. If you have any doubts, we recommend checking the contents directly at the pickup point.
  • If your parcel is delivered to a DPD Box, Z-BOX, AlzaBox, One Box or GLS Box, it will be held for collection for ONLY 48 hours.

Please check that the packaging is undamaged before accepting the parcel. If you have any doubts, we recommend checking the contents directly at the relevant pickup point.

Personal Collection
✓

Personal Collection – Pickup Point in Náchod

Shipping Cost

Free

  • Orders placed by 14:00 can be prepared for collection from 9:00 on the same business day at our store at Kamenice 91, 547 01 Náchod.
  • At this pickup point, you can pay in cash or by QR code. All orders can also be paid in advance.
  • For collection outside the hours of 9:00–14:00, please arrange a time by phone at 722 901 291.
PAYMENT

Payment Methods

QR

Quick Payment (QR Code, Bank Transfer)

  • Simple and fast payment directly from your online banking.
  • Once you submit your order, a QR code and payment details will be displayed on the final page. You will also receive this information immediately by e-mail in your order confirmation.
Payment by QR Code
  • Open your mobile banking app (smart banking).
    Scan the QR code, which contains our bank account number, the correct variable symbol – your order number – the total order amount and an immediate due date.
  • Confirm the payment instruction and allow your bank to process it.
  • The payment is usually credited to our account within one hour of being sent, provided that immediate payment was selected.
Payment by Entering Bank Details
  • You will receive payment instructions by e-mail containing the amount, bank account number and variable symbol to be used for the payment. The funds you send are usually credited to our account within one hour of payment if immediate payment was selected. We will dispatch your order no later than the following business day.
CARD

Payment by Card

  • A very convenient payment method.
  • Before completing your order, enter your card details directly in the shopping cart.
  • If the transaction is authorised, payment is processed immediately and we dispatch the goods no later than the following business day.
  • We support the secure 3D Secure protocol. Our staff do not have access to your card details; all card information is handled exclusively by the bank.

Apple Pay

  • One of the main advantages of Apple Pay is biometric verification of each payment on your iPhone using Touch ID, Face ID or Apple Watch.
  • When shopping online, you do not need to enter an SMS authorisation code. Each Apple Pay transaction is linked to a unique code generated during biometric verification on your iPhone or Apple Watch.
  • This security method is not only user-friendly but also complies with legal payment security requirements and the rules of the Visa and MasterCard card networks.
  • Find out more about Apple Pay on the Apple website.
Kč

Cash

  • When collecting your order in person from our store, you can pay in cash.
!

What Should You Do If Your Parcel Is Damaged?

Regardless of the shipping method you choose, your parcel may occasionally arrive damaged. What should you do in this situation?

  • Always inspect the parcel carefully. If it shows any signs of mechanical damage, refuse to accept it.
  • If possible, open the parcel in the presence of the postal worker or courier.
  • If the contents show signs of damage, report the damaged parcel immediately.
  • If you accept a damaged parcel and only discover the damage later, the carrier may no longer accept your claim.