Complaints

To make a warranty claim, please send an e-mail to icedream@icedream.cz. Your e-mail must include your identification details, a description of the defect or how it manifests itself, and information about how you would like us to resolve the issue.

Please include your order number or the invoice we sent you by e-mail or which you received in your parcel.

Please pack the goods carefully to prevent any further damage during transport and send them together with a copy of your e-mail to ICEDREAM s.r.o., Kamenice 91, 547 01 Náchod, Czech Republic.

You can also bring the goods you wish to claim in person to our store at Kamenice 91, Náchod. We are available there every business day from 9:00 to 14:00.

Frequently Asked Questions

How long is the warranty period for your products?

We provide a 24-month warranty on all products, starting on the day you receive your order. As the seller, we are responsible for any defects that the goods have when received by the buyer or that appear during the warranty period. The warranty does not cover defects caused by improper or inappropriate use or mechanical damage.

How do I make a warranty claim?

You can send the goods to us to make a warranty claim. Please pack the product carefully to prevent any further damage during transport. Include the invoice or any other document identifying your order, together with a description of the defect. We will keep you informed about the progress of your claim. If we send a replacement product back to you, we will of course cover the shipping costs.

How can I check the status of my warranty claim?

We will process your claim within 30 days of receiving the goods and will keep you informed about its progress by e-mail. If you would like to check the status of your claim, please contact us by phone at +420 722 901 291 or send us an e-mail at icedream@icedream.cz.